What are your products made of?
Our metal products are made from a variety of materials, including solid sterling silver and gold fill. Some pieces are brass based, then plated with brass/silver/rhodium/gold. There is no lead, nickel, or cadmium in our jewelry.
We use natural stones whenever possible. Some have been polished or matte finished, and some have been heated/dyed to enhance their characteristics.
Our leather features natural dyes.
What is rhodium?
Rhodium is a precious metal and is part of the platinum family. Rhodium is very durable and resists scratches/wear, while adhering well to a base metal such as brass. Rhodium and brass can be worn even by those with sensitivities, and are nickel/lead free.
Rhodium is a preferred precious metal, as it doesn't oxidize, or "tarnish", and it is a very bright silver; thus maintenance is minimal. (Rhodium is considerably more expensive per troy ounce than sterling silver, on the Precious Metals Exchange.)
Are your earrings nickel and lead free?
Yes! All of our jewelry is nickel, lead, and cadmium free. Most of our ear wires are sterling silver, or gold filled. These are 'lifetime metals' and can be worn by those even with sensitive ears.
Can I swim and shower with my jewelry?
Please do not swim or shower with your jewelry. Excessive chemicals, like pool treatments, and soap/perfumes can damage the finish, as well as make chains and crystals dirty and dull.
I never want to take my wrap bracelet off - is this a problem?
Please remove your wrap bracelet before swimming/showering. Excessive moisture not only breaks down the leather/damages the stitching, it can cause a build up of bacteria, which is unhealthy. Wearing your wrap in water will null the warranty. Think of your leather shoes - you wouldn't wear them in the shower, right? :)
How should I store my jewelry?
Store jewelry away from humid places like the bathroom. Jewelry should always be last on, first off. Store pieces in ziplock bags, to prevent tangles/scratches. Take care of your jewelry, and it will take care of making you look good!
How are your wrap bracelets sized?
Our wrap bracelets are all adjustable, and are generally made to fit a 6 - 7" wrist diameter/circumference. There are usually 2 or 3 different button loops for you to button closed the bracelet where it's most comfortable. If your wrist is particularly small/larger than average, please contact us about custom sizing options.
I ordered the wrong size, what can I do?
Our wraps are adjustable and made to fit most medium sized wrists. You may not have thought about your tiny wrist but once you received your order, you've realized the bracelet is far too big/small. Not to worry - simply be in touch and we will accommodate you with an exchange.
Do you offer gift wrap?
Yes! Add the gift wrap option to your cart at checkout with the sentiments you would like printed on a note card.
Note, all items arrive 'gift ready' and are boxed/ready to give - there is no price tag or invoice is enclosed in your package.(Note: customs declarations may need to be made, when required by law, however we do our best to be as discreet as possible.)
What's a delight guarantee?
We want you to be thrilled with your purchase! If you are not absolutely delighted, simply contact us within 3 business days of receiving your item, and we will make things right for you.
(Sorry, no returns can be offered on custom work, unless there is a defect/damage in transport.)
My dog chewed my bracelet/my necklace got caught and broke, what can I do?
Not to worry - most things can be repaired. Please contact us to make arrangements. Depending on the work involved/nature of the damage, there may or may not be a charge. We will do our best to accommodate you. You will be responsible for sending the repair to us to receive warranty work, and the piece will be sent back upon completion of the repair.
How much are shipping fees?
Canada via Canada Post, Purolator, or UPS:
Shipping fees vary for each province or territory and are flat rate per region. Rates are shown in the shopping cart.
USA via USPS First Class Mail, with tracking /insurance:
$ 7.95/flat rate (USD) - 4 - 15 business days
FREE SHIPPING on orders over $150, before taxes/fees.
Import fees, and/or duty/taxes are the buyer's responsibility.
How do you ship?
USA and International orders are shipped via USPS First Class Mail, with tracking/insurance. Please allow 24-48 hours for tracking to update.
For Canada, we ship via Canada Post, UPS, or Purolator, and all orders include tracking and insurance.
How quickly will I receive my item?
Delivery depends on workload, and products are processed in the order they are received. We do our best to ship within 3 working days.
USPS First Class Mail delivery can range from 3 - 15 business days, and could be longer during peak shipping times/seasons.
Canada Post/Purolator/UPS can range from 2 - 12 business days for delivery, and could be longer during peak shipping times/seasons.
Please know we work diligently to complete orders as quickly as possible. If your item is extremely time sensitive, please contact us so we can best assist you.